Privacy Policy

When you submit an enquiry or a lead form, we may collect your full name, phone number, email address, the service or specialty you are interested in, and any message you send us. When you interact with our ads we may also receive advertising identifiers (for example a campaign identifier, a click identifier such as gclid, or UTM parameters) used to understand which campaign your enquiry came from.

We use your personal data only to respond to your enquiry and contact you about booking a consultation or appointment; to provide information about our medical and aesthetic services; to manage your request within our CRM system; and to improve the relevance of our advertising and communications. We do not sell your personal data.

We process your data on the basis of your consent (given when you submit a form or message us) and our legitimate interest in responding to your request and operating our clinic. You may withdraw your consent at any time by contacting us.

Your data may be processed by trusted providers acting on our behalf, including advertising platforms (Meta Platforms, Google) that deliver our lead forms, and automation/CRM tools used to route your enquiry to our reception team, under agreements requiring appropriate confidentiality and security.

We keep your contact data only as long as necessary to handle your enquiry and maintain a record of our communications, after which it is deleted or anonymised in line with applicable UAE regulations.

You may request access to, correction of, or deletion of your personal data, and you may object to or restrict its processing. To exercise these rights, contact us using the details below.

We apply reasonable technical and organisational measures to protect your personal data against unauthorised access, loss or disclosure.

ELEMENTAL Day Surgical Center, 113 Jumeirah St., Dubai, UAE.
Phone: 04 383 0500. Email: info@elemental.ae.

By submitting a form you confirm that you have read and understood this Privacy Policy.